A HOLIDAY OF LIMITLESS ADVENTURE
ACCESSIBILITY FOR ALL
A great cruise holiday has no limits. Our brochure outlines features, equipment and services available for guests with disabilities, medical conditions or special needs and includes a handy planning guide.
PLAN AHEAD
While we don't require information about the extent of your disability, the more information you can share with us, the better we are able to assist you. For your convenience, please see the link below for the 'List of Equipment and Services Requiring Advanced Notice'. Please note that we require advance notice for some requests.
- - 60 days for sign-language interpreting
- - 30 days for special needs equipment or services
- - 72 hours if travelling with a group of passengers with a disability
* Please know, if we don’t receive enough advance notice, we will do our best to provide the requested equipment and/or services, but they will not be guaranteed.
LIST OF EQUIPMENT AND SERVICES REQUIRING ADVANCE NOTICE
DIALYSIS & OXYGEN
Guests with medical conditions that require the use of dialysis or oxygen should contact us to discuss bringing the appropriate equipment onboard.
Guests requiring continuous ambulatory peritoneal dialysis are welcome onboard. Guests should bring onboard, or arrange to have delivered, all the necessary supplies and equipment needed to perform the dialysis. Please have your supplier contact our Access Department to request clearance for port delivery.
We are unable to assist or administer haemo-dialysis treatments. However, guests using self-administered haemo-dialysis equipment are welcome to sail under certain requirements; contact our Access Department for details. Otherwise, guests requiring physician-assisted dialysis may make arrangements by contacting Dialysis at Sea on +1 800 544 7604. Dialysis at Sea specialises in the treatment of haemo-dialysis care while onboard on select Royal Caribbean sailings along with trained doctors and nurses and provides dialysis equipment and supplies.
All types of oxygen are permitted on board. Please notify us as to quantity, type and delivery schedule. Each ship has a different storage policy; however, you will be able to keep some or all of your cylinders in the stateroom.
CHILDREN WITH DISABILITIES
Royal Caribbean welcomes children with disabilities, especially in our fun-filled Adventure Ocean program Upon request, we will do our best to provide you with your requested accommodations. Some of these accommodations can include:
- - Adventure Ocean grouping by ability (rather than age)
- - Adventure Ocean toilet-trained policy exception
- - Pagers for parents of children in the Adventure Ocean program
- - Babysitting Services
Our Youth staff are required to have a four-year university degree or international equivalent in education, recreation or a related field. They also have at least three to five years qualified experience in working with children ages six months to 17 years.
In addition, all Youth staff have received autism-awareness training developed by Autism on the Seas. This training covers the characteristics of autism and developmental disabilities, correct person-first language and terms, and skills to initiate a conversation with a parent about his or her child’s needs.
PREGNANCY
Royal Caribbean International cannot accept guests who will be more than 23 weeks pregnant at any time during the cruise or CruiseTour. Guests will be required to fill out a Public Health Questionnaire prior to arrival or at the pier attesting that they are not more than 23 weeks pregnant.
COGNITIVE, INTELLECTUAL AND DEVELOPMENTAL DISABILITIES
Upon request, every effort will be made to provide reasonable accommodations that will meet the needs of guests with cognitive, intellectual and development disabilities such as autism, cerebral palsy, Down syndrome and Alzheimer's disease. Some of these accommodations can include: early boarding, boarding & departure assistance, early disembarkation and special dietary needs. Please contact our Access Department.
OTHER NEEDS
If you have another type of medical condition that has not been mentioned, please enquire about policies and procedures that may affect your cruise. To customise your accommodations to meet your specific needs, please complete the Guest Special Needs Form.
MORE INFORMATION
Call our Access Department on +1 800 526 9723 or send an e-mail to special_needs@rccl.com, or have your local travel agent or International Representative contact us. Our fax number is
+1 (954) 628-9622.
ADDITIONAL ASSISTANCE
Feel free to ask for a Complaint Resolution Official (CRO). Our CROs have been trained and are aware of applicable U.S. Department of Transportation (DOT) disability regulations as well as our policies and procedures regarding guests with disabilities. Our CROs are available at all U.S ports of departure and ships.